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What To Look For In A Plan Manager

“My Plan Support” plays a vital role in helping you access your NDIS plan funds and in using those funds to achieve your goals. We have a deep and detailed knowledge of the NDIS system and policies, about budget categories and line item numbers (all that confusing stuff) and we can take care of it for you.

We are available to take your calls and reply to your emails and answer your questions as they arrise so that you don’t get stuck waiting. We pride ourselves on being fast, friendly and accurate so that your decision to partner with us is one you will never regret. Read our reviews for confirmation, then call us for a no-obligation conversation.

Australia-Wide Service

map of Australia show full coverage of our service area

We’ve got happy customers accross the land.

No matter where you live in Australia or it’s Island Territories, you can access our excellent service. there’s no restriction. You get the same industry-leading response times, knowledge base and fast payment.

Choose us! You won’t regret it.

Easy, Live Participant Portal

Every NDIS invoice we process on your behalf is viewable in your participant portal. You can see your budget progress, provider allocations and even see each invoice and choose whether or not it should be processed (optional). You can view monthly budget reports and keep in touch with every aspect of your plan. 

Of course, there’s no need for you to do any of this if you’re overwhelmed with everything else and just want us to handle it for you. We’ve got you covered. 

Excellent
My Plan Support
4.9
Based on 75 reviews
Very new to all of this but have found them to be supa efficiant, honest, caring and very easy to deal with and with very freindly staff who make it easy to deal with thanks for everything you do for me it is truly appreciated thank you.
Response from the owner:Thank you Trevor. We are so pleased we can support you with your plan.
My Plan Support are efficient and quick with payment of invoices. I would highly recommend them!
My Plan Support is such an amazing portal.

Easy to understand and the break down of budget and how much to utilise is beneficial.

The service from all staff from My Plan Support has exceeded beyond my expectations.

Thank you for your support.
Response from the owner:Thanks so much for your wonderful review! It makes our day to hear about your great experience. .
Ive been using My Plan Support for over 12 months and the staff are great, but having Jo in particular handling all problems and queries with such professionalism and ease has been a blessing.

(She's worth more money) 🤩
Response from the owner:Thank you Josh. Jo sure is one in a million and we are so grateful to have her as part of our team!
Love My Plan Support. I can’t recommend them highly enough. As someone who is both a participant and has worked in the sector, I have a good understanding of the NDIS and the rules. Previously I have self managed, which I am capable doing when things are going well, there aren’t any problems and my support providers invoice correctly. But this takes a lot of my energy and can be stressful when rules change or providers don’t invoice correctly. I love My Plan Supports portal when I can see everything clearly. I can see the progress of all my invoices which is great if any of my providers need an update and I am able to approve each invoice individually- quickly and easily. I can also check my budgets and see what is left in individual categories. This provides me with a high level of choice and control. It is also allows me to use my funding wisely and effectively with recommendations of how much I need to spend each week. I can clearly see my provider funding allocations. If ever I have any questions Courtney my plan administrator is only a phone call, text or email away. Or I can request a call via the portal. And when Courtney is on leave I can see who is covering for her on the portal and their contact details at any time.
Response from the owner:Thank you Bonnie for your review. We are glad to hear our portal has made such a difference to your NDIS experience.
Love My Plan Support. I can’t recommend them highly enough. As someone who is both a participant and has worked in the sector, I have a good understanding of the NDIS and the rules. Previously I have self managed, which I am capable doing when things are going well, there aren’t any problems and my support providers invoice correctly. But this takes a lot of my energy and can be stressful when rules change or providers don’t invoice correctly. I love My Plan Supports portal when I can see everything clearly. I can see the progress of all my invoices which is great if any of my providers need an update and I am able to approve each invoice individually- quickly and easily. I can also check my budgets and see what is left in individual categories. This provides me with a high level of choice and control. It is also allows me to use my funding wisely and effectively with recommendations of how much I need to spend each week. I can clearly see my provider funding allocations. If ever I have any questions Courtney my plan administrator is only a phone call, text or email away. Or I can request a call via the portal. And when Courtney is on leave I can see who is covering for her on the portal and their contact details at any time.
I am a Support Coordinator and I cannot speak highly enough of My Plan Support. They are consistent in their information provision and service no matter who is contacted. They are monitoring the plans and alerting me if there is an invoice or request for service coming through that is not approved my me. They keep an eye on the budget and always inform me early if the funds are being overspent. They are respectful and helpful to the participants when they call in. They are the most proactive, responsive, friendly and professional plan managers I have dealt with. The portal is easy to access and allows me and the participants the ability to manage the supports knowing exactly how much is in the budget. If you are looking for a Plan Manager I would highly recommend My Plan Support.
Response from the owner:Thank you for your wonderful review, Jennifer. We truly appreciate our COS and the invaluable work you do in supporting our shared participants. Our goal is to make budget management seamless, and we’re glad to be a part of your success
I recently wrote to Alex about the level of service one of my support organisations received from from My Plan Support Agency. The suport was for coaching woman with ADHD (me) The owner of Coach4u could not believe how streamlined it was to get one of her invoices approved and paid in time for me to start with a quick turnaround coaching date available. On top of many physical components to my condition. I also require the services of Psychologists, Declutterers, cleaners, food providers and care workers for social outings. I try everything I can to keep myself motivated and prevent myself from giving up. Early this year my husband and I invested in funding from my plan for Short Term Accommodation. I have been unwell since 2009 and it has taken a toll on our marriage. Requesting respite was one of the best things we have done for the two of us. Illness effects the whole family and picking up and leaving the home you have built with physical and mental illness. Sometimes you have to just get away and find each other again. Away from the doom and gloom of daily struggles. I thank Alex and My Plan Support Agency for being with me on this crazy, mental and physical journey that has tested me time and time again. Thank you Thank you for the unwaivering support.

Jeannine
Willoughby
Hi all , I am new to all this and I am so grateful of the support I have received from Vanessa and the team. Vanessa has answered question after question with skill and professionalism which has enables me to be a support to Jamie the you man I am assisting who is an amazing young man. with Jamie and his mums permission I will post some photos of him to help all to see the face of the support we are able to be a part of.
Regards lyn
Response from the owner:Thank you for your wonderful feedback Lyn. We love being part of supporting participants to receive great support. We agree that Vanessa is amazing and are so glad you’ve had a great experience as a provider with MPS
I am very happy with My Plan Support, they are very professional. I have been invoicing, for some time, and everything has been running very smoothly. I have recommended them to others, and will continue to do so.
Thanks Kim for paying invoices in a timely manor, it's appreciated.
Thankyou My Plan Support 😊
Response from the owner:Thank you for your lovely feedback Wendy. We are so glad to know we help make provider's lives a little easier.
Great plan support staff always friendly and helpful
Response from the owner:Thank you Kim. We love to hear our team is making a difference.
My partner was accepted into the NDIS four years ago. As his condition is degenerative involving diminishing cognitive and communicative abilities, I am appointed his nominee for dealing with his NDIS plan and budget as well as his 24/7 partner-carer.

The NDIS requirements and system was daunting from the outset, and trying to bring myself ‘up to speed’ with all of the NDIS printed and electronic information was stressful, perplexing and time-consuming at that critical and difficult period in our lives.

From first contact with My Plan Support we felt supported and confident that there was someone who was there when we needed aspects of plan management clarified in ‘non-government speak’.
Four years later we continue to appreciate My Plan Support’s knowledge and understanding that provides us with the comfort of knowing we are absolutely compliant and always working within plan and budget guidelines.

My Plan Support’s client portal allows us to see at a glance how the budget is tracking and I can review any invoice at any time at the click of a button. They answer the phone promptly and as we are assigned one person to deal with, we are comforted in the knowledge that they understand our needs and are familiar with our support routine and budget. They pay our service providers promptly, so they are happy too.

Thank heavens we selected My Plan Support to assist us in navigating the management aspects of being an NDIS recipient.
Response from the owner:Thank you Jan for taking the time to write your review of our services. We are glad you chose My Plan Support for your plan management needs. I will pass on your feedback to our team.
The people at my plan support are so much more than a bill paying service. The help and support they have provided for me has been as important, if not moreso than the support people I see face to face. I am not just a number. They know me and really care about me and help me access the services that help me the most. I can completely rely on Lyndall and her colleagues to make the whole process as smooth and stress free as possible, and to pay promptly so that my service providers are happy to have invoices passed directly to them. I can't recommend them more highly. And to be honest,
I absolutely could not do without them.
Response from the owner:Thank you Susan. We love being able to support you and are so glad to know we can take one stress off your plate.
When first new to NDIS I struggled. I was signed up with My Plan Support, I didn’t have support coordinator at that time. Corrina was my Guardian Angel. She got me through, how to access NDIS and what it all meant. How to put through invoices and what was needed on invoicing for Carers and all other help. I couldn’t do this myself, and in my state of severe disability, my coherency lacks, my pain levels cannot calculate correctly especially on my medication. Lyndall is another Angel who checks in, and always does everything we can to make my life easier. The entire team take care of me with such empathy, professionalism, keep me updated through my portal, I have no stress. I can’t deal with anymore and that’s a fact from my surgeon, no more stress. They are helping give me a better quality of life. My support coordinator I have a long time works in with them perfectly, and they, together make everything work so smoothly with attention to detail. One doesn’t work without the other. It’s impossible, unthinkable. It’s just plain ridiculous looking at this from a perspective that we need an accountant side to help take care of everything for us, but we need more than that, so much more. It’s much greater than meets than eye! Look deeper. Thank you with all my heart. You make every day a better one.
My humble gratitude forever. Kayle.
Response from the owner:Thank you Kaylene for your beautiful review. We absolutely love working with you and are so glad to hear how our support has made your NDIS journey easier to manage. You are an inspiration to our team!
I find this service efficient easy to use and takes away all the issues in having to track invoices.
Response from the owner:Thank you John. We love to keep our participants informed and up to date with their plan expenditure. Making it easy for you.
I couldn't cope without their support
Response from the owner:We're so glad we are able to support you Liz
Since joining My Plan Support I have found the staff very helpful and their assistance with my brother's needs invaluable. Without their help kindness and understanding as well as knowledge this process would have been such an overwhelming one. I am so grateful
Response from the owner:Thank you Anna for taking the time to write this review. We are glad to be of assistance to you. Our staff are amazing and I'm glad to hear you have experienced their kindness and support.
Awesome organisation with my team leader Jess helping me with my NDIS plan. Totally appreciate the help I receive. Craig Morgan
Response from the owner:Thank you Craig. We will pass on your kind review to Jess.
I could not have done everything I needed to do with NDIS while my husband was so sick if it wasn't for my plan support. They were there anytime I needed advice or help dealing with the complexities of NDIS, so my husband received the best that NDIS was ment for. Making his last year's more comfortable.
Response from the owner:Thank you Megan. We are so glad to hear our support has made your NDIS journey easier. Happy to help.
I was so very pleased with the My Plan Support. Alex was always
helpful and very pleasant .
The My Plan Support portal was very informative and easy to navigate. Thank you so much to the team for making such a hard time in my life just a little less stressful.
Regards
Mary C
Response from the owner:Thank you Mary. We glad to hear our support has to taken some of the stress out of your NDIS experience. Alex is amazing!
My Plan Support is the only reliable company that I have had the pleasure of dealing with under a precarious NDIS plan. They support with heart and care for the disabled more than companies that are only in the NDIS for profit. Wisen up government and crack down on dodgy companies making millions of dollars from not actually working on behalf of the handicap 🤯 thanks for everything Maddie, you are a beautiful soul and your caring has made myself feel important 💞 My Plan Support 🥰 ✌️ 👍
Response from the owner:We're so glad to know you feel well supported Mark. We love what we do and hope to continue to be able to support you long into the future. Maddie is amazing, isn't she! We will pass your kind words on.
I can not do NDIS without My Plan Support. They are very helpful and always responsive to requests and make supporting my son easy. They always check in and return calls and emails. Than you My Plan Support.
Response from the owner:Thank you Laura. We're always happy to help!
I don't know where I'd be without My Plan Support. Well I do actually! I would be back on the brink of complete burn out trying to manage my son's NDIS plan.

My Plan Support made the whole set up and ongoing process so easy and simple. Their service has freed up hours each week that I just didn't have - being the primary carer for our son.

Instead of feeling the constant stress of invoices and payments and claims hanging over my head (and all the emails, phone calls and phone tag that goes along with it) I know that My Plan Support have it all under control. It's a HUGE weight off my shoulders.

Thank you My Plan Support, I literally don't know where I'd be right now without your amazing service.
Response from the owner:What a lovely review you have shared Janette. We are so grateful you have trusted us to support your family.
Our daughter has Down Syndrome and needs constant support. For many years we self-managed her plans and constantly struggled to understand the 'system' and often made mistakes, finding the constantly changing NDIA policies and systems almost impossible to navigate.
Since Alex at My Plan Support has taken over handling the process everything has run smoothly and the NDIA plan has been much better managed. Alex has always responded quickly and efficiently to any requests we have had.
The plan progress reporting system provided by My Plan Support is much more easily understood than the NDIA portal data.
The NDIA communication structure is is such that any form of communication with a person is almost impossible and the website cannot answer personal questions. Thankfully MyPlan Support have provided a very helpful service in answering our questions.
Response from the owner:Thank you so much for your kind words Bill. Alex is a wonderful human and we're so glad you feel well supported.
My plan support and all the staff have been wonderful in helping me navigate the world of NDIS funding for my husband of 32 years. Caring for a loved one unable to fully experience life can be daunting. I don't feel as alone with this wonderful plan manager.
Response from the owner:We're so glad we can have a positive impact on this tough journey Jenny. Thank you for taking the time to share your experience.
My Plan Support make my life so much easier. Navigating appointments and caring for family with ASD is stressful and knowing that the invoicing is taken care of promptly and efficiently really helps to lighten the load.
Response from the owner:This makes us so happy to hear. We pride ourselves on being prompt, efficient and making life easier for people living with or caring for someone with a disability.
Absolutely would be lost without this service. My disability leaves me confused and overwhelmed, These guys keep clients on straight and narrow and also protect NDIA/S from those that may take advantage.
Response from the owner:Thank you Simone for taking the time to leave a review of our services.
They are a great plan manager. Rang me a couple of times to check if the requested payment is correct and not a scam.
Response from the owner:Thank you Kori for your review. We love to keep our participants informed.
Jarad is always very helpful and rings to check on me every few weeks. I find my plan support a fantastic resource as it takes away any stress related to making sure my supports are paid correctly.
Response from the owner:Thank you Janice for your review and the wonderful feedback for Jarrad.
So fare I'm happy just started with them but I'm overall happy help when I need it
Response from the owner:Thank you Kristine for your review. We are so glad you chose My Plan Support for your Plan Management needs.
Hi I have been with my plan support since being on the NDIS they are just great they manage my bills without any fuss they ring me to see how I’m going regularly and advise me how my finances are tracking if I ring they are always very helpful and always willing to go above and beyond for me truly I couldn’t ask for a better company to manage my ndis funds a big thankyou guy smith
Response from the owner:Thank you Guy for your wonderful review of our services. I will be sure to pass on your thanks to our team.
I have had a few planners but have found My Plan Support to be the best. The communication, paying invoices promptly and the monthly statements are great
Response from the owner:Thank you Bevvy for your review. We love to keep our participants informed and our provider paid promptly.
Great provider does quality work all the time. Great communication and very helpful
Response from the owner:Thank you Shane for your review. We are glad to be a support to you.
My Plan Support has managed my son’s NDIS plan now for a couple of years. Our agent Jo is amazing and keeps us updated on all invoice payments and raises any anomalies that may arise.
I would highly recommend My Plan support to anyone that wants a high level support for their NDIS plans
Response from the owner:Thank you Lisa for your review. We are so glad to hear your experience with us has been excellent. Jo is awesome!
I'm so grateful for my plan support. Without their budgeting help I would be completely lost and my condition would decline. They're ethical and they process highly necessary invoices for services I'd otherwise have no access to. Thanks so much for lifting the burden off my shoulders. You're a valuable part of my NDIS support.
Response from the owner:Thank you Louise for your review. We are so glad to be able to support you with your NDIS needs. Thank you for choosing My Plan Support.
My plan support has been our plan manager for years now, I’ve never needed to complain about a thing! Alex has been an amazing support over the years managing our whole family of 5 plans! My plan support goes above and beyond to keep you informed and pay invoices quickly! Amazing work guys!
Response from the owner:Thank you Kaela. We are so glad we can be of support to your family. We’ll be sure to pass on your feedback to Alex too- we are very glad to have her on our team!
New portal update is fantastic. All the info I need in an easy to navigate format. Dedicated plan manager who will get to know you well and are quick to help and advise. Can set up account so invoices are verified by the participant before payment which is really good. Quick to pay providers too.
Response from the owner:Thank you Jules. We have worked hard on the new Support Coordinator portal and are chuffed to hear it is helping you do your job even better!
My Plan Support are the OG's of plan management- easy to use portal and fantastic communication. Fast payments!!
This is a dream come true for support coordinators and providers! A+++++ 🙂
Response from the owner:Thank you Laura. We love working with fabulous Support Coordinators such as yourself and we're so glad the new portal is making life easier.
I write as a provider who was caring for a paraplegic. The team at My Plan Support has been nothing short of compassionate, methodical, and client centred. Any equipment, support, or supplies that my client had was so diligently and quickly arranged. They have such a personal touch to their clients making communication so easy and accessible. You want a company that works at the rate and conditions you're comfortable with, and My Plan Support has always catered to exactly what my client needed. Kim from their team especially goes out of her way to ensure that everyone from the client to the providers are looked after. I am so grateful to have been associated with such a great company and will continue to praise them with such high regard.
Response from the owner:Thank you for your kind and sincere words Farah. We have passed your feedback on to Kim. We thinks she's pretty great too!
After my 2year old son was approved for Ndis funding I researched many places and looked at reviews. I am very glad I chose My Plan Support! I made one phone call to My Plan Support and they made the process so easy and explained alot to me as this process is very new to me and i was feeling overwhelmed. You deal with one person assigned to you,so there's no need to explain your "history" over and over again. You have a website that you can log into to see where your funding is spent and how much you have left etc. A special shout out to Jessica who has helped me so much,from phone calls,to emails etc. I highly reccommend My Plan Support!
Response from the owner:Hi Sarah, we will be sure to let Jessica know about your shout out. It’s so important to us to be a helpful resource in what can be a stressful time once a plan is approved, so we are so glad this has been your experience with our service. Thank you for sharing and for trusting us with your son’s plan.
Had to move to plan managed for my Son's NDIS funds and whilst the move has been a pain because of NDIA, my plan support has made it so much easier. Taking on my Son's plan within a day and all invoices have been paid promptly. It's a relief to know that my son's appointment costs are sorted.
Response from the owner:Thank you for the wonderful feedback Sam. We’re glad getting things up and running was such a smooth process and your experience of plan management has been positive.
My plan manager Vanessa is absolutely amazing.
Always willing to go the extra mile.
Treats me like a human and not just a number.
Always returns calls and does exactly what she says.
So professional and polite
Response from the owner:Thank you for your wonderful feedback. We love Vanessa too!! We're so glad you are being looked after as you deserve to be.
What a great experience it has been getting started. I feel like I have done nothing and yet everything is up and running as smooth as silk.
Response from the owner:Thank you for the wonderful feedback Marty. We are excited to have you on board and we're so glad to hear you have found the process a pleasant one.
My Plan Support provided excellent Customer Service with sincere enthusiasm. Very refreshing & I look forward to continuing working with their friendly & helpful Team.
Response from the owner:Thankyou for your wonderful feedback Rachel. We are always happy to help!
As a provider I appreciate My Plan Support's prompt response to queries and payment of invoices. Seems like they do a great job all round.
Response from the owner:Thank you Antoinette for your review. We do love to support providers by processing accounts promptly.
Being a Support Coordinator and working along side many NDIS Plan Managers, My Plan Support truly stands out as a provider of choice. Friendly staff who take the time to learn about each individual participant to tailor their supports and guidance based on your specific needs. Readily available to answer any questions you may have.

Your questions are valued and participants and providers I have dealt with in turn express that they always feel comfortable and supported to ask the otherwise uncomfortable questions that we all have from time to time.

If anyone is looking to locate a plan manager who listens and makes you feel valued and heard I suggest giving My Plan Support a call. I guarantee from your first call you will identify why My Plan Support is a provider of choice for you!

🌟🌟🌟🌟🌟
Response from the owner:Thank you for the wonderful review Kate. We appreciate the time it takes wonderful support coordinators to do their job and aim to make our service as user friendly as possible.
The best run payment system I have known in my business.
Very efficient and fast paying
fast paying. great to deal with
I highly recommend MyPlanSupport. Corina is very knowledgeable with outstanding communication skills.

Small Enough To Care

Yes!.. we answer calls and reply to emails and you speak to the same competent and caring staff member every time.

What Is NDIS Plan Management

Are you new to the wonderful world of Plan Management? There’s a host of pleasant surprises awaiting you. Read more about how it all works here.

About NDIS

Are you new to NDIS. It’s the new way of supporting Australian’s living with disabilities. Learn more about it here.

About Us

My Plan Support are a NDIS plan management agency operating accross Australia. We also handle all of Norfolk Island.

We’re ready to help, friendly, approachable and fast.

We are a registered NDIS plan manager and we’re here to help participants and service providers get the most out of NDIS in Australia.

Our NDIS number is 405 009 8222

The NDIS, the National Disability Insurance Scheme is Australia’s system of funding support and therapy for people with disabilities of any kind. We are here to help you manage that funding and to connect you with the people who can help you best.

As NDIS plan managers our commitment is to provide service that is always helpful, friendly, professional and efficient. Most importantly, we’re here to take the stress out of the system for you.

Our brand new portal system makes it easy for you to view your plan funding and progress on your phone or computer at any time. As a result, you stay in touch with invoices received on your behalf. Furthermore, you have the option to approve or reject invoices if you wish. You can read more on the portal here.

Great For Providers Too!

We know that providers are important. Without them, there is no help for the participants. We empower providers with FAST payments (processed daily), great correspondence and lots of helpful information.

Are you thinkinging of de-registering as an NDIS provider because of the new verification costs? Plan management is a way to keep your current clients without being registered. There are pitfalls and opportunities for providers in this situation.

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