I recently wrote to Alex about the level of service one of my support organisations received from from My Plan Support Agency. The suport was for coaching woman with ADHD (me) The owner of Coach4u could not believe how streamlined it was to get one of her invoices approved and paid in time for me to start with a quick turnaround coaching date available. On top of many physical components to my condition. I also require the services of Psychologists, Declutterers, cleaners, food providers and care workers for social outings. I try everything I can to keep myself motivated and prevent myself from giving up. Early this year my husband and I invested in funding from my plan for Short Term Accommodation. I have been unwell since 2009 and it has taken a toll on our marriage. Requesting respite was one of the best things we have done for the two of us. Illness effects the whole family and picking up and leaving the home you have built with physical and mental illness. Sometimes you have to just get away and find each other again. Away from the doom and gloom of daily struggles. I thank Alex and My Plan Support Agency for being with me on this crazy, mental and physical journey that has tested me time and time again. Thank you Thank you for the unwaivering support.JeannineWilloughby

Hi all , I am new to all this and I am so grateful of the support I have received from Vanessa and the team. Vanessa has answered question after question with skill and professionalism which has enables me to be a support to Jamie the you man I am assisting who is an amazing young man. with Jamie and his mums permission I will post some photos of him to help all to see the face of the support we are able to be a part of.Regards lyn

I am very happy with My Plan Support, they are very professional. I have been invoicing, for some time, and everything has been running very smoothly. I have recommended them to others, and will continue to do so.Thanks Kim for paying invoices in a timely manor, it's appreciated.Thankyou My Plan Support 😊

Very new to all of this but have found them to be supa efficiant and easy to deal with and very freindly staff who make it easy to deal with thanks

Great plan support staff always friendly and helpful

My partner was accepted into the NDIS four years ago. As his condition is degenerative involving diminishing cognitive and communicative abilities, I am appointed his nominee for dealing with his NDIS plan and budget as well as his 24/7 partner-carer.The NDIS requirements and system was daunting from the outset, and trying to bring myself ‘up to speed’ with all of the NDIS printed and electronic information was stressful, perplexing and time-consuming at that critical and difficult period in our lives.From first contact with My Plan Support we felt supported and confident that there was someone who was there when we needed aspects of plan management clarified in ‘non-government speak’.Four years later we continue to appreciate My Plan Support’s knowledge and understanding that provides us with the comfort of knowing we are absolutely compliant and always working within plan and budget guidelines.My Plan Support’s client portal allows us to see at a glance how the budget is tracking and I can review any invoice at any time at the click of a button. They answer the phone promptly and as we are assigned one person to deal with, we are comforted in the knowledge that they understand our needs and are familiar with our support routine and budget. They pay our service providers promptly, so they are happy too.Thank heavens we selected My Plan Support to assist us in navigating the management aspects of being an NDIS recipient.

The people at my plan support are so much more than a bill paying service. The help and support they have provided for me has been as important, if not moreso than the support people I see face to face. I am not just a number. They know me and really care about me and help me access the services that help me the most. I can completely rely on Lyndall and her colleagues to make the whole process as smooth and stress free as possible, and to pay promptly so that my service providers are happy to have invoices passed directly to them. I can't recommend them more highly. And to be honest,I absolutely could not do without them.

When first new to NDIS I struggled. I was signed up with My Plan Support, I didn’t have support coordinator at that time. Corrina was my Guardian Angel. She got me through, how to access NDIS and what it all meant. How to put through invoices and what was needed on invoicing for Carers and all other help. I couldn’t do this myself, and in my state of severe disability, my coherency lacks, my pain levels cannot calculate correctly especially on my medication. Lyndall is another Angel who checks in, and always does everything we can to make my life easier. The entire team take care of me with such empathy, professionalism, keep me updated through my portal, I have no stress. I can’t deal with anymore and that’s a fact from my surgeon, no more stress. They are helping give me a better quality of life. My support coordinator I have a long time works in with them perfectly, and they, together make everything work so smoothly with attention to detail. One doesn’t work without the other. It’s impossible, unthinkable. It’s just plain ridiculous looking at this from a perspective that we need an accountant side to help take care of everything for us, but we need more than that, so much more. It’s much greater than meets than eye! Look deeper. Thank you with all my heart. You make every day a better one.My humble gratitude forever. Kayle.

I find this service efficient easy to use and takes away all the issues in having to track invoices.

I couldn't cope without their support

Since joining My Plan Support I have found the staff very helpful and their assistance with my brother's needs invaluable. Without their help kindness and understanding as well as knowledge this process would have been such an overwhelming one. I am so grateful

Awesome organisation with my team leader Jess helping me with my NDIS plan. Totally appreciate the help I receive. Craig Morgan

I could not have done everything I needed to do with NDIS while my husband was so sick if it wasn't for my plan support. They were there anytime I needed advice or help dealing with the complexities of NDIS, so my husband received the best that NDIS was ment for. Making his last year's more comfortable.

I was so very pleased with the My Plan Support. Alex was alwayshelpful and very pleasant .The My Plan Support portal was very informative and easy to navigate. Thank you so much to the team for making such a hard time in my life just a little less stressful.RegardsMary C

My Plan Support is the only reliable company that I have had the pleasure of dealing with under a precarious NDIS plan. They support with heart and care for the disabled more than companies that are only in the NDIS for profit. Wisen up government and crack down on dodgy companies making millions of dollars from not actually working on behalf of the handicap 🤯 thanks for everything Maddie, you are a beautiful soul and your caring has made myself feel important 💞 My Plan Support 🥰 ✌️ 👍

I can not do NDIS without My Plan Support. They are very helpful and always responsive to requests and make supporting my son easy. They always check in and return calls and emails. Than you My Plan Support.

I don't know where I'd be without My Plan Support. Well I do actually! I would be back on the brink of complete burn out trying to manage my son's NDIS plan.My Plan Support made the whole set up and ongoing process so easy and simple. Their service has freed up hours each week that I just didn't have - being the primary carer for our son.Instead of feeling the constant stress of invoices and payments and claims hanging over my head (and all the emails, phone calls and phone tag that goes along with it) I know that My Plan Support have it all under control. It's a HUGE weight off my shoulders.Thank you My Plan Support, I literally don't know where I'd be right now without your amazing service.

Our daughter has Down Syndrome and needs constant support. For many years we self-managed her plans and constantly struggled to understand the 'system' and often made mistakes, finding the constantly changing NDIA policies and systems almost impossible to navigate.Since Alex at My Plan Support has taken over handling the process everything has run smoothly and the NDIA plan has been much better managed. Alex has always responded quickly and efficiently to any requests we have had.The plan progress reporting system provided by My Plan Support is much more easily understood than the NDIA portal data.The NDIA communication structure is is such that any form of communication with a person is almost impossible and the website cannot answer personal questions. Thankfully MyPlan Support have provided a very helpful service in answering our questions.

My plan support and all the staff have been wonderful in helping me navigate the world of NDIS funding for my husband of 32 years. Caring for a loved one unable to fully experience life can be daunting. I don't feel as alone with this wonderful plan manager.

My Plan Support make my life so much easier. Navigating appointments and caring for family with ASD is stressful and knowing that the invoicing is taken care of promptly and efficiently really helps to lighten the load.

Thank you so much for all your help with managing everything, explaining what can and can’t be done, and keeping it all in order. Thank you for being so professional, efficient, patient, and kind 🙏

Absolutely would be lost without this service. My disability leaves me confused and overwhelmed, These guys keep clients on straight and narrow and also protect NDIA/S from those that may take advantage.

They are a great plan manager. Rang me a couple of times to check if the requested payment is correct and not a scam.

Jarad is always very helpful and rings to check on me every few weeks. I find my plan support a fantastic resource as it takes away any stress related to making sure my supports are paid correctly.

So fare I'm happy just started with them but I'm overall happy help when I need it

Hi I have been with my plan support since being on the NDIS they are just great they manage my bills without any fuss they ring me to see how I’m going regularly and advise me how my finances are tracking if I ring they are always very helpful and always willing to go above and beyond for me truly I couldn’t ask for a better company to manage my ndis funds a big thankyou guy smith

I have had a few planners but have found My Plan Support to be the best. The communication, paying invoices promptly and the monthly statements are great

Great provider does quality work all the time. Great communication and very helpful

My Plan Support has managed my son’s NDIS plan now for a couple of years. Our agent Jo is amazing and keeps us updated on all invoice payments and raises any anomalies that may arise.I would highly recommend My Plan support to anyone that wants a high level support for their NDIS plans

I'm so grateful for my plan support. Without their budgeting help I would be completely lost and my condition would decline. They're ethical and they process highly necessary invoices for services I'd otherwise have no access to. Thanks so much for lifting the burden off my shoulders. You're a valuable part of my NDIS support.

My plan support has been our plan manager for years now, I’ve never needed to complain about a thing! Alex has been an amazing support over the years managing our whole family of 5 plans! My plan support goes above and beyond to keep you informed and pay invoices quickly! Amazing work guys!

New portal update is fantastic. All the info I need in an easy to navigate format. Dedicated plan manager who will get to know you well and are quick to help and advise. Can set up account so invoices are verified by the participant before payment which is really good. Quick to pay providers too.

My Plan Support are the OG's of plan management- easy to use portal and fantastic communication. Fast payments!!This is a dream come true for support coordinators and providers! A+++++ 🙂

I write as a provider who was caring for a paraplegic. The team at My Plan Support has been nothing short of compassionate, methodical, and client centred. Any equipment, support, or supplies that my client had was so diligently and quickly arranged. They have such a personal touch to their clients making communication so easy and accessible. You want a company that works at the rate and conditions you're comfortable with, and My Plan Support has always catered to exactly what my client needed. Kim from their team especially goes out of her way to ensure that everyone from the client to the providers are looked after. I am so grateful to have been associated with such a great company and will continue to praise them with such high regard.

After my 2year old son was approved for Ndis funding I researched many places and looked at reviews. I am very glad I chose My Plan Support! I made one phone call to My Plan Support and they made the process so easy and explained alot to me as this process is very new to me and i was feeling overwhelmed. You deal with one person assigned to you,so there's no need to explain your "history" over and over again. You have a website that you can log into to see where your funding is spent and how much you have left etc. A special shout out to Jessica who has helped me so much,from phone calls,to emails etc. I highly reccommend My Plan Support!

Had to move to plan managed for my Son's NDIS funds and whilst the move has been a pain because of NDIA, my plan support has made it so much easier. Taking on my Son's plan within a day and all invoices have been paid promptly. It's a relief to know that my son's appointment costs are sorted.

My plan manager Vanessa is absolutely amazing.Always willing to go the extra mile.Treats me like a human and not just a number.Always returns calls and does exactly what she says.So professional and polite

What a great experience it has been getting started. I feel like I have done nothing and yet everything is up and running as smooth as silk.

My Plan Support provided excellent Customer Service with sincere enthusiasm. Very refreshing & I look forward to continuing working with their friendly & helpful Team.

As a provider I appreciate My Plan Support's prompt response to queries and payment of invoices. Seems like they do a great job all round.

Being a Support Coordinator and working along side many NDIS Plan Managers, My Plan Support truly stands out as a provider of choice. Friendly staff who take the time to learn about each individual participant to tailor their supports and guidance based on your specific needs. Readily available to answer any questions you may have.Your questions are valued and participants and providers I have dealt with in turn express that they always feel comfortable and supported to ask the otherwise uncomfortable questions that we all have from time to time.If anyone is looking to locate a plan manager who listens and makes you feel valued and heard I suggest giving My Plan Support a call. I guarantee from your first call you will identify why My Plan Support is a provider of choice for you!🌟🌟🌟🌟🌟

My family life has improved so much with the wonderful help and assistance of My Plan Support.Any payments and issues are always addressed promptly and professionally.Keep up the great work.

Absolutely the best plan management company I've dealt with as an NDIS Support Coordinator. They consistently monitor participants' budgets and contact me by phone and through clear, brief emails when budgetary issues come up. I highly recommend these guys. They also seem to have a healthy work culture there because staff seem happy and positive.

Always quick to respond to enquiries and requests. Registering for the portal is quick and easy. The portal system is very easy to navigate and great user friendly inter-face. You know where you are up to at all times in the remittance process.

Peace of mind, friendly staff and seamless delivery, what more could you ask for. Very happy with MyPlanSupport, 5 star service *****

The best run payment system I have known in my business.

Very efficient and fast paying

fast paying. great to deal with

I highly recommend MyPlanSupport. Corina is very knowledgeable with outstanding communication skills.